{"id":53420,"date":"2025-09-30T14:17:08","date_gmt":"2025-09-30T14:17:08","guid":{"rendered":"https:\/\/smps.org\/?page_id=53420"},"modified":"2026-04-03T13:18:50","modified_gmt":"2026-04-03T13:18:50","slug":"cx-immersion","status":"publish","type":"page","link":"https:\/\/smps.org\/cx-immersion\/","title":{"rendered":"CX Immersion"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"53420\" class=\"elementor elementor-53420\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bc09e99 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bc09e99\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-30c099fb\" data-id=\"30c099fb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ac522d elementor-widget elementor-widget-heading\" data-id=\"ac522d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">CX Immersion: Lead the Future of Client Experience in AEC<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36049bb9 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"36049bb9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2aec6c5\" data-id=\"2aec6c5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-063f570 elementor-widget elementor-widget-heading\" data-id=\"063f570\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Presented by SMPS + ClearlyRated <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-23aa81a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"23aa81a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c20c4ee\" data-id=\"c20c4ee\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e84ac03 elementor-widget elementor-widget-text-editor\" data-id=\"5e84ac03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\"><strong>CX is gaining momentum<\/strong><\/p><p>CX Immersion programs have recently been held in <strong>SMPS Maryland<\/strong>, <strong>SMPS San Francisco<\/strong>, <strong>SMPS Palmetto<\/strong>, <strong>SMPS New York<\/strong>, and <strong>SMPS Los Angeles<\/strong> bringing together forward-thinking AEC marketers, business developers, and firm leaders to strengthen client experience as a true competitive advantage.<\/p><p>The energy in these markets has been remarkable. The conversations are strategic. The insights are actionable. And the commitment to elevating the client experience across the industry is real.<\/p><p>This is just the beginning. New cities and dates will be announced in the coming weeks and CX Immersion may be coming to a market near you.<\/p><p>Stay tuned.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-bb9de5f\" data-id=\"bb9de5f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c8af03a elementor-arrows-position-inside elementor-pagination-position-outside elementor-widget elementor-widget-image-carousel\" data-id=\"c8af03a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;1&quot;,&quot;navigation&quot;:&quot;both&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;,&quot;effect&quot;:&quot;slide&quot;,&quot;speed&quot;:500}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Image Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 6\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/smps.org\/wp-content\/uploads\/2026\/03\/IMG_6412-scaledCover.png\" alt=\"IMG_6412-scaledCover\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 6\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/smps.org\/wp-content\/uploads\/2026\/02\/IMG_7480-scaled.jpeg\" alt=\"IMG_7480\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 6\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/smps.org\/wp-content\/uploads\/2026\/02\/IMG_6416-scaled.jpeg\" alt=\"IMG_6416\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 6\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/smps.org\/wp-content\/uploads\/2026\/02\/IMG_7477-scaled.jpeg\" alt=\"IMG_7477\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 6\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/smps.org\/wp-content\/uploads\/2026\/02\/IMG_7478-scaled.jpeg\" alt=\"IMG_7478\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 of 6\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/smps.org\/wp-content\/uploads\/2026\/02\/IMG_6415-scaled.jpeg\" alt=\"IMG_6415\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-df7c2e1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"df7c2e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-76c546b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"76c546b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-208b39c\" data-id=\"208b39c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fe41ab0 elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"fe41ab0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-clipboard-check\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tHow It Works\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tThe experience combines preparation, real-world application, and ongoing support. You\u2019ll begin with a virtual session to build CX fundamentals and tailor your focus, followed by an interactive, hands-on bootcamp. A post-workshop debrief reinforces learning, provides coaching, and helps you maintain momentum with clear next steps.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-86f449b\" data-id=\"86f449b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b28a2c elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"4b28a2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-tools\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tWhat You'll Get\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tThis one-day, hands-on program is built for AEC marketers and business developers ready to lead the CX charge inside their firms. You\u2019ll leave with a draft CX Charter, a Voice of Client plan, and an ROI framework that proves business impact\u2014plus practical tools and a peer network to help you implement client-first strategies immediately.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-33b4c13\" data-id=\"33b4c13\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b030bf8 elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"b030bf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-users\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tWhy Attend\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tClients expect more\u2014and leadership expects results. After CX Immersion, you\u2019ll have the language, confidence, and structure to lead CX conversations, demonstrate measurable value, and position yourself as a strategic partner. Return ready to influence decisions, align teams, and drive experience-led growth inside your firm.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-be7a51a elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"be7a51a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Seats are limited.<\/strong> Secure your spot and take the lead in building client-first firms that thrive.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c94e44c elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"c94e44c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2111\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2111\" aria-expanded=\"false\">Program Details <\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2112\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2112\" aria-expanded=\"false\">Workshop Facilitator | Ryan Suydam<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2111\" aria-expanded=\"false\">Program Details <\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2111\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2111\" tabindex=\"0\" hidden=\"false\"><p style=\"font-weight: 400;\">This isn\u2019t another lecture, it\u2019s an<strong>, action-oriented Bootcamp<\/strong>. Expect to benchmark your firm\u2019s CX maturity, map client journeys and identify quick wins, build governance models that embed CX into culture, learn how to turn feedback into loyalty and revenue, and prove ROI with tools your leaders can\u2019t ignore.<\/p><p style=\"font-weight: 400;\"><strong>How It Works*<\/strong><\/p><ul><li><strong>Pre-Workshop Virtual Session<\/strong> (90 min): Get primed with the fundamentals of CX and tailor the content to your firm.<\/li><li><strong>Optional CX Excursion<\/strong>: Put your CX lens to the test in the real world with peers and firm leaders.<\/li><li><strong>Post-Workshop Virtual Debrief<\/strong> (90 min): Keep momentum going with accountability, coaching, and peer support.<\/li><\/ul><p><em>*<em>program subject to change<\/em>.<\/em><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2112\" aria-expanded=\"false\">Workshop Facilitator | Ryan Suydam<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2112\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2112\" tabindex=\"0\" hidden=\"hidden\"><p><strong>About Ryan Suydam<\/strong><\/p><figure id=\"attachment_53518\" aria-describedby=\"caption-attachment-53518\" style=\"width: 300px\" class=\"wp-caption alignright\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-53518\" src=\"https:\/\/smps.org\/wp-content\/uploads\/2025\/10\/Suydam_Ryan_PR-240x300.jpg\" alt=\"\" width=\"300\" height=\"375\" srcset=\"https:\/\/smps.org\/wp-content\/uploads\/2025\/10\/Suydam_Ryan_PR-240x300.jpg 240w, https:\/\/smps.org\/wp-content\/uploads\/2025\/10\/Suydam_Ryan_PR-819x1024.jpg 819w, https:\/\/smps.org\/wp-content\/uploads\/2025\/10\/Suydam_Ryan_PR-768x960.jpg 768w, https:\/\/smps.org\/wp-content\/uploads\/2025\/10\/Suydam_Ryan_PR.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><figcaption id=\"caption-attachment-53518\" class=\"wp-caption-text\"><strong>Ryan Suydam<\/strong><br \/>CX Architect, AEC Unit Leader<br \/>ClearlyRated<\/figcaption><\/figure><p style=\"font-weight: 400;\">Ryan Suydam co-founded Client Savvy in 2004, to help firms create fierce client loyalty by designing, implementing, and measuring client experiences. He has coached over 650 organizations and over 30,000 professionals on the skills required to be \u201cclient savvy.\u201d His clients are twice as likely to be recommended by their clients, three times as likely to realize above-average financial returns, and consistently attract and retain better employees. Ryan also founded and emcee\u2019s the annual CX in Professional Services conference, bringing together hundreds of CX leaders across legal, accounting, AEC, and other professional services firms. Now a part of ClearlyRated, Ryan serves as CX Architect and Client Savvy Unit Leader. Based outside Raleigh, NC, he welcomes your questions at ryan@clientsavvy.com.<\/p><p>Ryan lives on a dairy goat farm with his wife. Father of four young adults. Weekends not spent on the tractor involve keeping the stats for his son\u2019s travel baseball team, racing his MR2 Spyder, or pursuing a passion for woodworking. He travels as much as possible and considers Bulgaria the most unexpectedly delightful destination.<\/p><p><strong>About ClearlyRated<\/strong><\/p><p>ClearlyRated helps professional services firms create fierce client loyalty. By providing clear insight into your clients\u2019 perceptions, we enable companies to grow, differentiate themselves, and develop their staff into client savvy professionals. Thus equipped, client savvy firms bias their thinking toward the client, make decisions empathetic to the client, and promote a culture of client-centricity within their organizations. By focusing on their clients\u2019 success, our clients are twice as likely to be recommended by their clients, three times as likely to realize above-average financial returns, and consistently able to attract and retain better employees.<\/p><p><strong>About Client Savvy, A ClearlyRated Company<\/strong><\/p><p>Designed and purpose-built for AEC and professional services, Client Savvy\u2019s industry-leading CX platform goes beyond generic surveys\u2014capturing real-time feedback at key milestones to improve project delivery and elevate the client experience. Client Savvy helps professional services companies create and implement data-driven client experience and employee experience programs. We provide unconventional wisdom to drive revenue, referrals, and repeat business. Our proprietary Client Feedback Tool enables clients to share how a firm is performing relative to expectations on the most relevant dimensions. and likelihood to recommend.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4a155d79 bottom-menu elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4a155d79\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5e969f33\" data-id=\"5e969f33\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27405090 elementor-nav-menu--dropdown-none elementor-nav-menu__align-center elementor-widget elementor-widget-nav-menu\" data-id=\"27405090\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-27405090\" class=\"elementor-nav-menu\"><li class=\"menu-title menu-item menu-item-type-custom menu-item-object-custom menu-item-3150\"><a href=\"#\" class=\"elementor-item elementor-item-anchor menu-link\">Events<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3151\"><a target=\"_blank\" href=\"https:\/\/www.amplifyaec.org\/\" class=\"elementor-item menu-link\">Amplify A|E|C<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-39330\"><a href=\"https:\/\/smps.org\/the-pinnacle-experience\/\" class=\"elementor-item menu-link\">The Pinnacle Experience<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-39331\"><a href=\"https:\/\/smps.org\/chapter-leadership-symposium\/\" class=\"elementor-item menu-link\">Chapter Leader Symposium<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-27405090\" class=\"elementor-nav-menu\"><li class=\"menu-title menu-item menu-item-type-custom menu-item-object-custom menu-item-3150\"><a href=\"#\" class=\"elementor-item elementor-item-anchor menu-link\" tabindex=\"-1\">Events<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3151\"><a target=\"_blank\" href=\"https:\/\/www.amplifyaec.org\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Amplify A|E|C<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-39330\"><a href=\"https:\/\/smps.org\/the-pinnacle-experience\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">The Pinnacle Experience<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-39331\"><a href=\"https:\/\/smps.org\/chapter-leadership-symposium\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Chapter Leader Symposium<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36c0469c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"36c0469c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c3312a2\" data-id=\"5c3312a2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52d964e5 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"52d964e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/smps.org\/dei-a-e-c\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SMPS DEI Resources<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-51c304cf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"51c304cf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6e3d9222\" data-id=\"6e3d9222\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d99a9f2 elementor-widget elementor-widget-heading\" data-id=\"7d99a9f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Newsletter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b2c7b4e elementor-widget elementor-widget-text-editor\" data-id=\"6b2c7b4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSign up for the Marketer QuickLook Newsletter\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-586b277 elementor-widget elementor-widget-html\" data-id=\"586b277\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"mc_embed_shell\">\n  <link href=\"\/\/cdn-images.mailchimp.com\/embedcode\/classic-061523.css\" rel=\"stylesheet\" type=\"text\/css\">\n\n  <style type=\"text\/css\">\n    #mc_embed_shell,\n    #mc_embed_signup {\n      width: 100%;\n    }\n\n    #mc_embed_signup {\n      background: transparent !important;\n      clear: left;\n      font-family: Helvetica, Arial, sans-serif;\n      max-width: 900px;\n      width: 100%;\n      margin: 0 auto;\n      padding: 0;\n      color: #eef4fb !important;\n    }\n\n    #mc_embed_signup_scroll {\n      width: 100%;\n    }\n\n    #mc_embed_signup h2 {\n      display: none !important;\n    }\n\n    #mc_embed_signup form {\n      padding: 0 !important;\n      margin: 0 auto;\n    }\n\n    #mc_embed_signup .indicates-required {\n      display: block;\n      width: 100%;\n      text-align: right;\n      font-size: 11px;\n      color: #d8e6f5 !important;\n      margin: 0 0 18px 0 !important;\n    }\n\n    #mc_embed_signup .asterisk {\n      color: #ff8a8a !important;\n    }\n\n    #mc_embed_signup .mc-field-group {\n      width: 100% !important;\n      min-height: auto !important;\n      padding-bottom: 20px !important;\n      margin: 0 !important;\n    }\n\n    #mc_embed_signup .mc-field-group label {\n      display: block !important;\n      margin-bottom: 8px !important;\n      font-size: 14px !important;\n      font-weight: 500 !important;\n      color: #eef4fb !important;\n      line-height: 1.4;\n    }\n\n    #mc_embed_signup input[type=\"text\"],\n    #mc_embed_signup input[type=\"email\"] {\n      width: 100% !important;\n      box-sizing: border-box !important;\n      margin: 0 !important;\n      padding: 14px 16px !important;\n      border: 1px solid #cfddee !important;\n      border-radius: 0 !important;\n      background: #dbe9f7 !important;\n      color: #223244 !important;\n      font-size: 14px !important;\n      line-height: 1.2;\n    }\n\n    #mc_embed_signup input[type=\"submit\"],\n    #mc_embed_signup .button {\n      display: inline-block !important;\n      width: auto !important;\n      min-width: 110px;\n      height: auto !important;\n      margin: 8px 0 0 0 !important;\n      padding: 11px 18px !important;\n      background: #4f6882 !important;\n      color: #ffffff !important;\n      border: none !important;\n      border-radius: 4px !important;\n      font-size: 14px !important;\n      font-weight: 500 !important;\n      line-height: 1 !important;\n      cursor: pointer;\n      box-shadow: none !important;\n    }\n\n    #mc_embed_signup input[type=\"submit\"]:hover,\n    #mc_embed_signup .button:hover {\n      background: #435a71 !important;\n    }\n\n    #mc_embed_signup #mce-success-response,\n    #mc_embed_signup #mce-error-response,\n    #mc_embed_signup .response {\n      color: #eef4fb !important;\n      margin-top: 12px !important;\n      font-size: 13px;\n    }\n  <\/style>\n\n  <div id=\"mc_embed_signup\">\n    <form action=\"https:\/\/smps.us5.list-manage.com\/subscribe\/post?u=e884f70da54117d730aa303b3&amp;id=15a972cc2f&amp;f_id=0079ede0f0\" method=\"post\" id=\"mc-embedded-subscribe-form\" name=\"mc-embedded-subscribe-form\" class=\"validate\" target=\"_blank\">\n      <div id=\"mc_embed_signup_scroll\">\n        <h2 style=\"display:none;\"><\/h2>\n        <div class=\"indicates-required\"><span class=\"asterisk\">*<\/span> indicates required<\/div>\n\n        <div class=\"mc-field-group\">\n          <label for=\"mce-FNAME\">First Name<\/label>\n          <input type=\"text\" name=\"FNAME\" id=\"mce-FNAME\" value=\"\">\n        <\/div>\n\n        <div class=\"mc-field-group\">\n          <label for=\"mce-LNAME\">Last Name<\/label>\n          <input type=\"text\" name=\"LNAME\" id=\"mce-LNAME\" value=\"\">\n        <\/div>\n\n        <div class=\"mc-field-group\">\n          <label for=\"mce-EMAIL\">Email Address <span class=\"asterisk\">*<\/span><\/label>\n          <input type=\"email\" name=\"EMAIL\" id=\"mce-EMAIL\" required value=\"\">\n        <\/div>\n\n        <div id=\"mce-responses\" class=\"clear\">\n          <div class=\"response\" id=\"mce-error-response\" style=\"display: none;\"><\/div>\n          <div class=\"response\" id=\"mce-success-response\" style=\"display: none;\"><\/div>\n        <\/div>\n\n        <div aria-hidden=\"true\" style=\"position: absolute; left: -5000px;\">\n          <input type=\"text\" name=\"b_e884f70da54117d730aa303b3_15a972cc2f\" tabindex=\"-1\" value=\"\">\n        <\/div>\n\n        <div class=\"clear\">\n          <input type=\"submit\" name=\"subscribe\" id=\"mc-embedded-subscribe\" class=\"button\" value=\"Subscribe\">\n        <\/div>\n      <\/div>\n    <\/form>\n  <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fd66430 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fd66430\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c63eeec\" data-id=\"c63eeec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b1362ac elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b1362ac\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7bb747f\" data-id=\"7bb747f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CX Immersion: Lead the Future of Client Experience in AEC Presented by SMPS + ClearlyRated CX is gaining momentum CX Immersion programs have recently been held in SMPS Maryland, SMPS San Francisco, SMPS Palmetto, SMPS New York, and SMPS Los Angeles bringing together forward-thinking AEC marketers, business developers, and firm leaders to strengthen client experience [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"disabled","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-53420","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/smps.org\/wp-json\/wp\/v2\/pages\/53420","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smps.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smps.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smps.org\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/smps.org\/wp-json\/wp\/v2\/comments?post=53420"}],"version-history":[{"count":93,"href":"https:\/\/smps.org\/wp-json\/wp\/v2\/pages\/53420\/revisions"}],"predecessor-version":[{"id":55355,"href":"https:\/\/smps.org\/wp-json\/wp\/v2\/pages\/53420\/revisions\/55355"}],"wp:attachment":[{"href":"https:\/\/smps.org\/wp-json\/wp\/v2\/media?parent=53420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}